FAQs
Are single sachets also available?
Unfortunately, no. Only collectible card boxes are available on our website
Can I pay in installments?
Of course! Among the available payment methods is PayPal, which offers a payment installment service.
How do I request a refund or make a return?
Returns and refunds are handled by our customer service, who can be contacted using the form below.
Can I purchase using the Culture Bonus (18app)?
We are sorry, it is not possible to purchase with the Culture Bonus.
Can I add products to an order I've already placed?
Unfortunately, no, it's not possible to add products to an order that has already been confirmed. Once a purchase is complete, the order enters the processing workflow (payment, preparation, shipping) and cannot be modified with new items.
Is it possible to choose the graphic of the illustrated cardboard insert included in the product "Le Sleeves!"?
No, the collectible cards will be distributed randomly, so it will not be possible to choose which design to receive, and even if you order multiple packs, it is not guaranteed that they will all be different
Can I purchase a Gift Card to reach the threshold for free shipping or to receive gifts?
No, the Gift Card is a digital product and can only be used for online purchases on the tomodachipress.com website. It can be used multiple times, can be combined with another payment method, and can be used on all products except for shipping costs, the purchase of other Gift Cards, and reaching thresholds to obtain free gifts.
If I place an order containing a Preorder product along with other products, will they all be shipped together when the Preorder product is released?
Yes. As this is a pre-order, the order will be shipped starting from the release of the pre-ordered product. Consequently, other products in the same order will be shipped at the same time in the same shipment.
Can I get the Multiplane Card if I buy the Boxes separately?
No. Multiplane Cards are only available with Bundles. You can get them exclusively by purchasing the 4-box Bundle or the Case Bundle.